Heritage Dorchester Wall Hung Toilet Pan (seat sold separately)

Collection:

• You can select the showroom where you would like to collect your order.
• We will send you an email when your order is ready to be collected.
• Orders received by 3pm can be collected during opening hours on the next working day if all stock is available in the local showroom
• If we need to transfer some of your products from central warehouse to your local branch, it may take 3-4 days for your order to be ready for collection
• If collecting more than 10 boxes of tiles, please note that the tile boxes may be very heavy and not be suitable for transportation in a car. It is suggested you arrange for more robust transport or arrange for delivery.
• You must report any damages, shortages or incorrect items to the showroom where you collected your order within 48 hours of collection.
• If you have any issues with your order, please contact your collection showroom. Contact details can be found on our Showroom Locator page.

Delivery:

• There is a delivery charge of €60

• You will be contacted by a member of Online Support team to confirm your delivery details and agree an estimated delivery date. Delivery may take 3-4 days for receipt.

• We will also send you an email to confirm when your order has gone out for delivery.

• For insurance reaons our drivers cannot bring products into your home. Pease ensure there is suitable help on site.
• Our service is door to door, providing that your driveway or yard is suitable for a pallet truck (i.e. a solid, smooth surface).

• You must report any damages, shortages or incorrect items to Customer Support within 48 hours of delivery.

• If you have any issues with your order, please contact a member of our Online Support team. Contact Details can be found the Contact Us page.

Please note you can cancel your order at any time until receipt – see our Returns & Cancellations policy for further information.